Privacy Policy

1. Information We Collect

Personal Information

When you interact with Chosen6 Digital Agency, we may collect the following types of personal information:

• Contact Information: Name, email address, phone number, business address
• Business Information: Company name, website URL, industry, business size
• Project Details: Information about your web design and marketing needs
• Communication Records: Messages, emails, and call recordings for quality assurance
• Payment Information: Billing address and payment method details (processed securely through third-party providers)

Automatically Collected Information

• Website Analytics: IP address, browser type, device information, pages visited
• Cookies and Tracking: Session data, preferences, and website usage patterns
• Marketing Data: Email open rates, click-through rates, and engagement metrics

2. How We Use Your Information

Service Delivery

• Provide web design, SEO, and digital marketing services
• Communicate about your projects and provide customer support
• Process payments and manage billing
• Deliver project files, reports, and updates

Business Operations

• Improve our services and website functionality
• Conduct market research and analyze trends
• Comply with legal obligations and resolve disputes
• Protect against fraud and security threats

Marketing Communications

• Send newsletters, case studies, and industry insights
• Notify you about new services and special offers
• Invite you to webinars, events, and educational content
• Share relevant blog posts and resources

Note: You can opt out of marketing communications at any time using the unsubscribe link in our emails.

3. Information Sharing and Disclosure

Service Providers

We may share your information with trusted third-party service providers who help us operate our business:

• Hosting Providers: Vercel, AWS for website and application hosting
• Analytics Tools: Google Analytics, Google Tag Manager for website performance
• Email Marketing: Mailchimp, ConvertKit for newsletter and campaign management
• CRM Systems: GoHighLevel, HubSpot for customer relationship management
• Payment Processors: Stripe, PayPal for secure payment processing
• Communication Tools: Zoom, Calendly for meetings and scheduling

Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal processes, court orders, or government requests
• Protect our rights, property, or safety, or that of our users
• Investigate fraud, security issues, or violations of our terms
• Enforce our agreements and policies

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity. We will notify you of any such change and ensure your privacy rights are protected.

4. Data Security

Security Measures

We implement comprehensive security measures to protect your information:

• Encryption: SSL/TLS encryption for data transmission
• Access Controls: Limited access to personal information on a need-to-know basis
• Regular Updates: Security patches and software updates
• Monitoring: Continuous monitoring for security threats and vulnerabilities
• Backup Systems: Regular data backups with secure storage
• Employee Training: Regular security awareness training for our team

Data Retention

We retain your personal information only as long as necessary to provide our services and comply with legal obligations. Typically, we retain client data for 7 years after the completion of services for business and tax purposes.

5. Your Privacy Rights

Access and Control

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Portability: Request transfer of your data to another service provider
• Restriction: Request limitation of how we process your information
• Objection: Object to certain types of processing, including marketing

California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act:

• Right to know what personal information is collected and how it's used
• Right to delete personal information
• Right to opt-out of the sale of personal information (we do not sell personal information)
• Right to non-discrimination for exercising your privacy rights

European Privacy Rights (GDPR)

If you are in the European Union, you have rights under the General Data Protection Regulation, including the right to lodge a complaint with your local data protection authority.

6. Cookies and Tracking Technologies

Types of Cookies We Use

• Essential Cookies: Required for website functionality and security
• Analytics Cookies: Help us understand how visitors use our website
• Marketing Cookies: Used to deliver relevant advertisements and track campaign performance
• Preference Cookies: Remember your settings and preferences

Managing Cookies

You can control cookies through your browser settings. However, disabling certain cookies may affect website functionality. Most browsers allow you to refuse cookies or alert you when cookies are being sent.

7. Third-Party Services

External Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

Social Media Integration

Our website includes social media features (Instagram, LinkedIn, etc.). These features may collect information about your visit and are governed by the privacy policies of the respective social media platforms.

8. Children's Privacy

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards to protect your information.

10. Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending an email notification to registered users
• Displaying a prominent notice on our website

Your continued use of our services after any changes indicates your acceptance of the updated privacy policy.

11. Contact Information

If you have any questions, concerns, or requests regarding this privacy policy or our data practices, please contact us: